Terms and Conditions
Acceptance of Terms
By accessing and using the Pharma City website, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, you must not use our service. By submitting an order, you represent that you are at least 18 years old and have the legal authority to enter into the transaction. Payments must be made at the time of order through accepted payment methods. All transactions are processed through secure payment gateways. Once an order is placed, you will receive a confirmation email. This email does not constitute acceptance of your order; we reserve the right to accept or deny orders for any reason. We aim to dispatch orders within 5 business days. Delivery times may vary based on your location and shipping method chosen. Title and risk of loss for products pass to you upon delivery to the carrier. We reserve the right to update these Terms and Conditions at any time. We will notify you of significant changes by posting them on our website. Pharma City is not liable for any direct, indirect, incidental, or consequential damages that may arise from the use of our products or services.
Return and Refunds
Products can be returned within 7 days of receipt if they are unopened and in original condition. Please review our full Return Policy for details.
Limitation of Liability
Medical Advice Disclaimer
The content on the Pharma City website, including product descriptions, informational articles, and any advice provided, is for informational purposes only and should not be considered medical advice. Always consult with a healthcare professional before starting any new medication or treatment. The information provided on this website is not intended to diagnose, treat, cure, or prevent any disease. The information and products available on Pharma City do not replace any advice or treatment provided by medical professionals. You are responsible for evaluating the information obtained from our website and for making decisions based on your own judgment or in consultation with a qualified healthcare provider.
Data Privacy Policy for Pharma City
Pharma City is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with the Protection of Personal Information Act (POPIA). This policy outlines how we collect, store, and protect your data.
We may collect personal information that you provide to us directly when you:
Create an account, place an order, contact us for support, subscribe to our newsletter, participate in surveys or promotional offers.
The types of personal information we may collect include, but are not limited to:
Name, Email address, Phone number, Postal address, Payment information
Medical history (where necessary for prescription medications)
The Purpose of Collecting Your Information: Process and fulfil your orders, communicate with you regarding your orders and inquiries, improve our products and services, comply with legal obligations and storage of Personal Information.
Pharma City takes appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Data Storage: Your personal information will be stored securely on protected servers and in accordance with applicable legal standards. We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations. We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:
We may share your information with third-party service providers who assist in operating our website, conducting our business, or servicing you (e.g., payment processors, delivery services), provided they agree to keep your information confidential.
Legal Compliance: We may disclose information when we believe appropriate to comply with the law, enforce our site policies, or protect our rights or those of others.
Your Rights Under POPIA, you have certain rights regarding your personal information, including:
The right to access your personal data.
The right to request correction of inaccurate personal data.
The right to request deletion of your personal data under certain circumstances.
To exercise these rights, please contact us using the contact details provided at the end of this policy.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. You can choose to accept or decline cookies through your browser settings. However, declining cookies may prevent you from taking full advantage of the website.
Changes to This Policy
We may update this Data Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the latest information on our privacy practices.
Returns & Exchanges Policy for Pharma City
At Pharma City, we strive to ensure your complete satisfaction with your purchase. However, due to the nature of our products, especially medicines, we have specific guidelines regarding returns and exchanges.
- General Returns and Exchanges
Unscheduled Products: You may return or exchange non-prescription and unscheduled products within 7days of receiving your order, provided that:
The item is unopened and in its original packaging.
The item is in resalable condition.
A valid proof of purchase (receipt or order confirmation) is provided. - Medicines
Scheduled Medicines: In compliance with South African Pharmacy Council regulations, all scheduled medicines (e.g., prescriptions and controlled substances) cannot be returned or exchanged. This policy is in place to ensure the safety and well-being of our customers.
Unopened Medicines: If you receive an unopened medicine that is damaged or faulty, please contact our customer service within 24hours of delivery for assistance. We will evaluate the case and provide a resolution, which may include a refund or exchange. - How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
Contact Customer Support: Reach out to our customer support team to request a return or exchange. Provide Details: Include the order number, item(s) you wish to return or exchange, and the reason for the return. Our team will provide you with return instructions and a return authorization (if applicable). Ship the item back to us using a trackable shipping method. Please ensure that the item is securely packaged to prevent damage during transit.
- Refund Process
Once we receive the returned item, we will process your refund within 7business days. Refunds will be issued using the original payment method, provided the return complies with our policy. - Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately to resolve the issue. We may request photos or additional information to assist with your claim.
Should you have any questions or need assistance with a return or exchange, please contact our customer service:
Changes to This Policy
Pharma City reserves the right to amend this Returns & Exchanges Policy at any time. Any changes will be communicated through our website. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Data Privacy Policy or your personal data, please contact us at:
Pharma City
51 Kerk str
Fochville
2515
0187713134
alphapharmpresidentpharmacy@gmail.com